Terms and Conditions

Terms & Conditions

Our goal at Buy Tkts is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. This Purchase Policy is designed to ensure your satisfaction and understanding of the purchase process on buytkts.co.uk. This Purchase Policy incorporates our Terms of Use by this reference.

Your use of this site is subject to the following terms and conditions:

  • Buy Tkts sells tickets on behalf of promoters, producers, teams, performers and venues. We refer to these parties who organise or provide the event and/or from whom we obtain tickets to sell to you as our "Event Partner". 
  • All tickets are non refundable after customer has completed check out to purchase any items from Buy Tkts it is assumed they have read and agree to all terms and conditions of purchase.
  • This ticket remains the property of the Event Partner and is a personal revocable license which may be withdrawn and admission refused at any time upon refunding the printed purchase price. 
  • Policies set forth by our Event Partners, may prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When you receive your tickets, please keep them in a safe place. Please note that direct sunlight or heat can sometimes damage tickets. 
  • Tickets purchased with Buy Tkts are subject to a booking fee per ticket which is non refundable in the event that the concert is cancelled or postponed. 
  • If an event is rescheduled, changed or moved, the Promoter will usually give you the option of either retaining or exchanging your tickets for the new date/location, or alternatively claiming a refund. If an event is cancelled by the Promoter you will normally be offered a refund. Please note that the Booking Fee and any Transaction Fees are not refundable in these circumstances. 
  • When purchasing tickets on buytkts.co.uk, you are limited to a specified number of tickets for some events. Tickets may be restricted to a maximum number per person, per credit card and, for some events, a restriction may apply per household. We reserve the right to cancel tickets purchased in excess of this number without prior notice. 
  • Unlawful resale (or attempted unlawful resale) of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation. 
  • Buy Tkts dispatches tickets immediately on completion of check out - All tickets are e-tickets and will be sent directly to your e mail on purchaes. 
  • We will not be responsible for any tickets that are lost or stolen. *In the event that a concert has been postponed then please hold onto tickets until advised what to do. Never destroy or deface tickets as you may not receive a refund *
  • Buy Tkts reserves the right to cancel bookings which it reasonably suspects to have been made fraudulently. 
  • Tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event, however Buy Tkts does not control this inventory or its availability. 
  • For information about a purchase you've made, contact us, quoting your order number given to you at the conclusion of placing the order. 
  • We reserve the right to cancel any order that further to investigation we deem to be possibly of a fraudulent nature. These checks may include, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to contact a customer by telephone, reference to records to check for other fraudulent activity at an address.
  • It is your responsibility to check your tickets; mistakes cannot always be rectified. 
  • While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or cancelling your order cancelled. If you choose to cancel after you have already paid the incorrect ticket price for the tickets, you will receive a full refund from us. 
  • It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant authorisation from the Event Partner. We do not guarantee that ticket holders will be informed of such cancellation before the date of the event. Buy Tkts will not be held liable for any travel costs or accomodation cost lost due to concert canellations. Customers should always hold onto tickets until advised of new date or refund policy on the Cancelled/ Rescheduled show. 
  • Tickets are sold subject to the Event Partner's right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets. 
  • The venue reserves the right to refuse admission should patrons breach any terms and conditions of the event or Event Partner. The venue may on occasions have to conduct security searches to ensure the safety of the patrons. No refunds will be given if access is denied or ejected from the venue 
  • Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed. 
  • Ticket holders consent to not filming and sound recording as members of the audience. 
  • The Event Partner and Buy Tkts accept no responsibility for any personal property. 
  • The Event Partner nor Buy Tkts shall have any further liability beyond the face value of the ticket purchased plus the relevant per ticket service charge. Neither the Event Partner nor Buy Tkts shall be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by you are at your own risk.